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FAQ
What is the mandatory age limit for airline UM services?
The mandatory age limit for UM service is 15 years old or younger in the Philippines, and availability varies by airline.
The weight exceeds its limit when I pack my bags in advance, would it cost me extra?
If the luggage is exceeded, there may be a high additional cost. If the cost overruns is low, you can start at around 10,000 won per key and get around 100,000 won per kilogram.
I missed my flight. What should I do?
Because I have to reschedule my pick-up and attend school, I have to have my check-up staff rearrange the schedule.
You must then change your ticket or buy it again to get off.
The flight is delayed, so wouldn't it cause a pick-up problem?
If it is delayed for a few hours, if you tell the picker or the language institute in advance, or if you tell the person in charge of the institute, you will be responded quickly.
The plane was delayed because of a natural disaster. Is class compensation possible?
Classes will not be compensated if the plane becomes a delay.
Depending on your airline, you may be able to compensate or reschedule your ticket.
If the flight has been delayed for more than a certain time or for more than one day, the pick-up schedule must be rescheduled and re-arranged through a check-in representative.
I have to take a lot of prescribed medicine. Is there any problem with customs declaration?
The section on customs inspection is difficult to confirm at the institute.
If the customs officer thinks there may be a problem, he or she may take it or confiscate it.
However, if you take too much medicine with you, you can get a prescription in English and give proof in Korea, which helps the customs officer make a judgment.
Usually, you don't get into trouble when it comes to standing pills.
How many hours before the flight to the airport?
You have to arrive at the airport at least two hours before the latest to check in. If you arrive at the airport an hour before departure time, you cannot issue and board an air ticket.
Because there are occasional missed flights, I recommend you arrive at the airport at least three hours before departure time and take a leisurely ride.
Can I change or cancel my flight ticket?
Every airline or ticket is different.
Because there are different changes or refund rules for each airline or ticket, you should inquire with each airline.
In some cases, tickets for the same airline are not refundable under the terms of the promotion. Also, depending on which travel agency issued the ticket, the change or refund policy will vary.
Therefore, if you are in a situation where you may need to change your ticket, please check the change or refund rules before you issue
I'm trying to buy a cheap ticket, but do you have any tips?
In some cases, each travel agency carries out various credit card benefits and other promotions. We recommend that you check the promotion details for each travel agency.
However, it is sometimes cheaper to issue tickets directly from each airline's headquarters site than through a travel agency, so it is recommended that you check the travel agency's website as well.You can't issue a ticket at a cheaper price if you issue it through a study institute.
Is it possible to issue tickets?
Yes, you can. Please prepare the necessary documents and the person in charge of the procedure will act as a ticket agent.